Return and refund guidelines

At Arabesco Holding, we are committed to providing you with the best possible service and experience. However, if for any reason our services do not meet your expectations, we offer a simple and hassle-free refund policy.

14-Day money-back guarantee

Arabesco addresses engagement changes directly with each client based on the agreed mandate, work completed, and third-party costs already incurred.

Conditions for refund

You are eligible for a full refund if

• You request a refund within 14 days from the date of purchase.
• You can provide a valid reason if requested (optional but helps us improve).
• You request a refund after the 14-day period.
• You have violated our Terms and Conditions.
• You simply decide not to use the product anymore without a valid issue.
• You requested a refund for issues already resolved by our Arabesco team.

How to request a refund

Simply follow these easy steps

1. 1

   Submit a support ticket through our [Contact Page].

   If you're experiencing any issues or need assistance, our Arabesco team is here to help. Simply visit our [Contact Page] and fill out the support ticket form with the relevant details.

2. 2

   Share your order ID, email, and a quick description.

   Once we receive this information, our team will review it and get back to you as soon as possible. Thank you for your cooperation!

3. 3

   Our team will review and process your refund request.

   Thank you for reaching out. Your request has been received and our team is reviewing the relevant mandate details.

Refunds will be issued to the original payment method used at checkout.

Refund processing time

If any reimbursement is approved under the engagement terms, processing timing will depend on the banking channel and payment method used.

Non-refundable situations

Arabesco Holding reserves the right to suspend or terminate any user account without prior notice for reasons including but not limited to

• Purchases made through unauthorized sources.
• Requests based on lack of features not available in the product description.
• Downgrades from a higher-tier plan after extensive usage.

We appreciate your feedback

If you choose to request a refund, we would be grateful if you could let us know why. Your feedback helps us improve Arabesco Holding for future users!